Shipping Policy

Last updated: 27/12/2025

This Shipping Policy explains how orders placed on www.tcatst.com, operated by sheinbyelena LLC, are processed, shipped, and delivered. By placing an order, you agree to the terms outlined below.

 

4.1 Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-demand periods (sales, promotions, holidays), processing times may be extended.

4.2 Shipping Time (Delivery Timeframe)

Once an order has been processed and dispatched, the estimated delivery time is between 6 and 15 business days, depending on the destination, carrier availability, and customs procedures (if applicable).

Delivery time estimates:

  • Standard Shipping: 6–15 business days

Please note that delivery times are estimates, not guarantees.

4.3 Shipping Carriers

We work with reliable third-party logistics providers and carriers to deliver orders, which may include local or international courier services. Carrier selection is determined based on destination, availability, and operational efficiency.

4.4 Shipping Costs

Shipping costs, if applicable, are calculated at checkout and displayed before payment is completed. Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

4.5 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available. Tracking updates may take 24–72 hours to appear in the carrier’s system.

 

4.6 Delays in Delivery

Delivery delays may occur due to circumstances beyond our control, including but not limited to:

  • Carrier delays

  • Customs clearance procedures

  • Weather conditions

  • Incorrect or incomplete delivery information

We are not responsible for delays caused by third-party logistics providers; however, we will assist customers in following up with the carrier when possible.

4.7 Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information. If an order is delayed, returned, or lost due to an incorrect address provided by the customer, we are not responsible for replacement or refund.

If a delivery attempt fails and the package is returned to the carrier or sender, additional shipping fees may apply for reshipment.

 

4.8 Lost or Missing Packages

If your tracking information shows that a package is lost or has not arrived within the estimated delivery timeframe, please contact us within 7 days after the expected delivery date. We will initiate an investigation with the carrier, which may take several business days to complete.

Resolution options will depend on the carrier’s investigation outcome.

4.9 Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging. This will help us assist you promptly.

4.10 International Shipping

For international orders, delivery times may vary due to customs inspections or local postal services. Customers are responsible for complying with import regulations in their country.

4.11 Contact Information

For shipping-related questions, please contact us at:

Email : support@tcatst.com