Refund and Return Policy

We understand that sometimes things don’t work out. That’s why we offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.

To qualify for a return, the item must be unused, in the same condition as received, with tags, and in its original packaging. Don’t forget to include the receipt or proof of purchase.

To begin the return process, contact us at support@tcatst.com. If your return is approved, we’ll provide a return shipping label and detailed instructions. Please note that items sent back without prior approval cannot be accepted.

For any questions, don’t hesitate to reach out to us at  support@tcatst.com.

If you received the wrong item or prefer a refund, we’ll make it right—and you’re welcome to donate the litter to your favorite shelter. 😊